Complaints Handling Information
We have an established complaints handling process and are committed to resolving any investor complaints.
Investors can lodge a formal complaint by:
- Phone: 1300 052 054
- Post: Associate Global Partners Limited – Level 6, 10 Spring Street Sydney, NSW 2000
- Email: firstname.lastname@example.org
We will acknowledge your complaint within one business day of receiving it, or as soon as practicable. We will take steps to address it and endeavour to provide you with a final response in writing within 30 days after receipt of the complaint.
If your complaint requires a longer time to resolve, we will notify you.
If your complaint has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA’s contact details are:
- Website: www.afca.org.au
- Email: email@example.com
- Telephone: 1800 931 678 (free call)
- Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001