Complaints Handling Information

We have an established complaints handling process and are committed to resolving any investor complaints.

Investors can lodge a formal complaint by:

  • Phone: 1300 052 054
  • Post: Associate Global Partners Limited – Suite 12.04, Level 12, 2 Chifley Square, Sydney NSW 2000
  • Email:

We will acknowledge your complaint within one business day of receiving it, or as soon as practicable. We will take steps to address it and endeavour to provide you with a final response in writing within 30 days after receipt of the complaint.

If your complaint requires a longer time to resolve, we will notify you.

If your complaint has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).

AFCA provides fair and independent financial services complaint resolution that is free to consumers. AFCA’s contact details are:

  • Website:
  • Email:
  • Telephone: 1800 931 678 (free call)
  • Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001